ABOUT US

Quality & Service Excellence

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Every contact we have with a customer influences whether they’ll come back, make a recommendation, or be an advocate.

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The fact is that customer experience in today’s world makes or breaks businesses. Most organisations recognize the need to delight customers but many falter under the weight of challenges. Expectations are increasingly higher, customers are increasingly segmented, and their needs are shifting fast. Delivering a consistent level of service across every touch point poses a major challenge, and the adoption of technology creates both opportunity and uncertainty.

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Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

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Though these challenges are real and need to be addressed, we NITHIN GROUP  COMPANY working hard to achieve the winning service strategies simply by returning to the heart of the matter – the customer.

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Constant Improvement & Constant Change

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Change is the decision point. It’s a realization that the status  won’t survive. It’s an adjustment in each person’s mind that there is something better ahead and it’s worth moving toward it.

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Change is drawing a line and stepping over it. The person or organization behind the line will be replaced by the new person or organization that has moved ahead. Change like that can happen in a snap or an instant. It’s rarely subtle. It’s every day.

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That’s where constant improvement kicks in.Once you harness the power of change and improvement, it’s a habit that sustains you. It’s one that can be used over and over again.

 

• Improvements are based on small changes, not only on major paradigm shifts or new inventions

• Incremental improvements are typically inexpensive to implement

• Employee ideas are valuable

• Employees take ownership and are involved in improvement

• Improvement is reflective

• Improvement is measurable and potentially repeatable

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